I. Person in charge and treatment of personal information
In accordance with the Federal Law on the Protection of Personal Data Held by Private Parties, we inform you that Remax Zicatela, located at Av. Del Morro, Playa Zicatela, 70934 Zicatela, Oax., Mexico, is responsible for the collection, use, storage, and protection of your personal data as outlined in this privacy notice.
II. Purpose and use of your personal information
Your personal information is collected for the following purposes:
- To provide the real estate and related services you request.
- To assist in the mortgage or property acquisition process with financial institutions.
- To carry out legal, financial, and administrative actions necessary to fulfill your service request.
- To improve our services and customer experience.
- For internal record keeping, audits, statistical purposes, and compliance with legal obligations.
Your personal information will not be used for any purpose other than those specified above unless you provide explicit consent.
III. What information do we collect and from where?
We may collect, among other things, the following types of personal data:
Personal identification and contact information:
- Full name, phone number(s), email, physical address, official ID, utility bills, date of birth, marital status.
Legal and financial information:
- RFC, CURP, social security number, immigration documents (for foreigners), bank account numbers, CLABE, credit reports, income and expenses, employment information, and asset details.
Digital and behavioral data:
- IP address, browser type, device type, operating system, and browsing behavior when visiting our website.
Sources of collection:
- Directly from you (in person, phone, email, forms).
- Through our website or digital platforms.
- From legal public records or third-party service providers as allowed by law.
IV. Cookies and tracking technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Analyze site traffic and usage behavior.
- Remember your preferences and settings.
- Improve site functionality and performance.
Types of cookies we use:
- Essential cookies – Necessary for basic functionality.
- Analytics cookies – To understand user behavior and improve content.
- Marketing cookies – May be used to deliver personalized advertising via third-party platforms.
You can disable cookies through your browser settings, although this may affect your user experience on the site.
V. Data sharing and third-party services
Your personal data may be shared with:
- Financial institutions, legal advisors, or notaries when required to provide requested services.
- Government or regulatory bodies when required by law.
- Third-party service providers involved in IT, marketing, web hosting, or data processing – under strict confidentiality agreements.
All third parties are required to comply with applicable data protection regulations.
VI. Data retention policy
We retain your personal information only for as long as necessary to:
- Fulfill the purpose for which it was collected.
- Comply with legal, accounting, or reporting obligations.
- Defend or establish legal claims.
Once retention is no longer necessary, your data will be securely deleted or anonymized.
VII. Security of your information
We are committed to protecting your data through:
- Administrative, technical, and physical safeguards.
- Secure servers, firewalls, and encryption protocols.
- Limited access to data only by authorized personnel.
While no digital transmission is completely secure, we take all reasonable steps to protect your personal data.
VIII. Your rights regarding your personal information
You have the right to:
- Access your personal data.
- Rectify any errors or omissions.
- Cancel your data when it’s no longer required or used improperly.
- Oppose the use of your data for specific reasons.
- Withdraw consent at any time (where consent is the basis for data usage).
To exercise these rights, send a written request to our Personal Data Officer at the address above or via email at grupogarcia@remaxzicatela.com.
IX. Limitations on the use or disclosure of your data
You may limit how we use or disclose your personal information by submitting a request via email or written notice. This includes opting out of marketing communications or limiting data shared with third parties.
X. Transfer of data
Your personal data will not be transferred to third parties without your consent, except when necessary to provide the requested services or comply with legal obligations. If you do not object to such transfers, it will be understood that you consent to them.
XI. Changes to this privacy notice
We reserve the right to modify this privacy notice at any time to reflect:
- Legal or regulatory updates.
- Changes in internal policies.
- New services or technologies.
Any updates will be published on our website: https://www.remaxzicatela.com. We encourage you to check periodically for changes.
XII. Contact
If you have any questions, complaints, or requests regarding this privacy notice or the handling of your personal data, please contact:
Remax Zicatela
Av. Del Morro, Playa Zicatela, 70934 Zicatela, Oax., Mexico
Email: grupogarcia@remaxzicatela.com
Phone: +954-588-8588
Website: https://www.remaxzicatela.com/contact/